We’re already digesting the shopping trends for 2023 and social commerce is bound to take the front seat. Voice-enabled shopping will become more popular, omnichannel retail would become critical, sustainability will be a top consideration for customers, D2C business will flourish, personalization will become vital and the Metaverse, as well as experiential retail will gain prominence.
In addition, digital concierge services are still a big thing and what once consisted of a human concierge hired to help guests at hotels with any requests they might have, has expanded into being digital as part of some retail stores’ omnichannel experiences.
Taking a step into the future of shopping, Mall of the Emirates has launched a new service that enables consumers to shop over 350 international and home-grown brands, as well as luxury designers, entirely via Whatsapp from the comfort of their homes. Through a simple one-to-one Whatsapp conversation, shoppers can receive free delivery right at their doorstep within a matter of a few hours and it’s just one of many digital experiences curated for shoppers along with their traditional shopping experiences.
Its’ hybrid model including conversational commerce is bridging the gap between physical stores and digital platforms for a simplified shopping journey, providing shoppers across the UAE with access to hundreds of brands.
To access Mall of the Emirates all-new digital services, visit malloftheemirates.com.